FAQ - Frequently Asked Questions
How do I make a reservation through the website?
It is very easy, visit the option of our main menu "List of Accommodations" and select the accommodation that you like.
In the center of the webpage, you will see an calendar that clearly shows you the available days and occuped days.
To make a reservation, simply select the month and year, then click on the day of entry and another click on the departure day and finaly click on the button "ON-LINE BOOKING".
Then a new web page opens, where you specify the selected dates and the total price of your stay. Just follow the instructions and fill outthe forms with your information.
How do I pay the reservation?
To confirm the reservation, a credit card charge of 10% of the total amount will be made online through a secure server. The rest will be paid in cash or by card upon arrival at the property.
Can I book by phone / whatsapp?
If you want, you can call us or call Whatsapp Shrine and check the steps to make a reservation by phone. Tel: (+34) 609 079 089
Is there a minimum age for the reservation?
The minimum age for the reservation is 21 years
Is there a minimum stay to reserve an apartment?
The minimum stay may vary from 2 to 3 days depending on the season and accommodation. The number of minimum stays is stated in the file of each apartment.
Are the cleaning costs included?
When booking the cleaning costs are included in the final price. When you arrive, you will find the apartment clean (including sheets and towels). And if you leave the apartment, we will clean it again.
What are the conditions to cancel a reservation?
If you cancel the reservation within 24 hours of making your reservation, you will not be charged and will be refunded the 10% you have charged at the time of booking.
If you cancel the reservation more than 30 days before the arrival date, the accommodation will not refund the 10% charged on the day of booking.
If you cancel the reservation within 30 days of your arrival or no show, the accommodation will charge 100% of the total stay.
Can I change my reservation?
Yes, you can change your reservation by notifying us at least 30 days before your arrival.
How and when should I pay my reservation?
The remaining payment of your reservation (90%) must be made upon arrival at the accommodation and can be done in cash or with a card.
Can I get an invoice?
If you want an invoice, you must let us know as soon as you make the booking and send us the billing information.
Do I have to pay a deposit?
when is the check-in and check-out of the apartment?
The entrance to the apartment is from 14:00 (check-in) and departure maximun at 12:00 (check-out)
Where do I get the keys to my apartment?
A few days before your arrival, we will send you an e-mail asking your arrival time and flight number (if there is one).Once your response is received, we will send you another email in which we will indicate the address of the meeting point
Will anybody receive me (check-in)?
Yes, someone from our team will always welcome you at the meeting point previously set up by email to accompany you to the accommodation, show it to you and make the delivery of the keys. In the event that you have a very late flight, we have no problem receiving it.
Does anyone come when leaving the accommodation (check-out)?
At the time of check-in, you will receive instructions on how to do the check-out.
Should I bring something?
The apartments are fully equipped with all appliances and kitchenware. In addition, they have bed linen (sheets and duvets) and two bath towels and one hand towel for each guest (beach towels are not supplied).
All accommodations have a washing machine, iron, board and hairdryer.
Please keep in mind that the provision of the apartment is self-service and we do not leave a welcome pack with food or drink.
Is there a change of bed linen and towels during my stay?
Yes, if the reservation exceeds 7 days (included in the cleaning price)
Is there internet in the accommodation?
All our accommodations have FREE WIFI
How do I get to the accommodation from Tenerife South Airport?
From the airport (8 km from Médano) Take the TF-1 exit towards Santa Cruz de Tenerife. At the next exit take the TF-64 and finally the detour to Medano.
If you wish it for your convenience, you can book a rental car in advance through our website by click here with pick up and drop off at the airport.
Or if you want, there are taxis and buses. (Taxi: about 15 €)
What do I have to do if there is an emergency / incident with my accommodation during my stay?
If you have an emergency during your stay in your apartment, we have a 24-hour number every day of the year. Tel (+34) 622 22 17 02
What do I do on the day of my departure from the property with the garbage?
Before you leave, you must remove the garbage and place it in the containers. In the information folder you will find a map with the location of the container closest to your accommodation.
What happens if I break something?
If you accidentally break something, please contact us immediately and we will assess the situation. If something breaks and we are not informed, we will charge it in the reservation specified map.
Are pets allowed in the property?
In some accommodations animals are allowed, always consult.
Can I smoke in the accommodation?
Smoking is strictly prohibited in the apartment. If the apartment has its own terrace or the building has a shared terrace, smoking is permitted on the terrace. However, please have a civic respect towards the other neighbors
Can I apply for a cot and a chair for my baby?
Each apartment has a baby chair and a cot for free, but always request in advance.
How can I contact the Apartamentos Médano?
You can contact with us by phone call, whatsapp or email:
+34 609 079 089 (reservation)
+34 638 552 115 (commercial)
+34 622 22 17 02 (24hrs)